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Vacancy: Full Time Service Desk Administrator

Vacancy: Full Time Service Desk Administrator

Vacancy for a Full Time Service Desk Administrator at RS Refrigeration, Hants

RS REFRIGERATION SERVICES LTD is an established Air Conditioning / Commercial Refrigeration company based in Hook Hampshire offering reactive repair, service maintenance, and design installation works.
We are looking for a Service Desk Administrator to join our small friendly busy office.

You will be part of the team that ensures the service department runs in an efficient manner. You will be required to liaise with Customers, all office staff, MD and service engineers. We are looking for a candidate who has several years’ experience within an administrator position and general office duties.

Hours of work 8.30am – 5.30pm

Your duties will include:

offering excellent support to management for all office duties bringing with you previous skills and knowledge

– Liaising with customers: answering of Customer calls confidentially and efficient communication of all info

-Confirming appointments and updating databases (logging, scheduling and meeting response deadlines)

-Supporting and liaising with a team of Engineers, diarising all works along with updating management

-Scheduling the engineers and keeping them up to date of any changes

-Completion of daily costing and invoicing by use of data system Reports (-Creating and amending Job cards)

-Handling Customer and Supplier queries

-Contacting suppliers for parts / price and availability for completing customer quotes and or placing of orders

-Purchase orders (adding to data base / adjusting stock levels accordingly, completion of full process)

-Ebay Shop -monitoring / processing, updating system/ sales and customers

-Packaging of outgoing post of parts purchased and booking with courier

Skills required:

Self Confidence when interacting on phone with Customers, Suppliers and Engineers. Good organisational skills and accurate attention to detailMust be experienced in word and excel. A Team Player with ability to work without supervision, have a proactive approach bringing new ideas to the business,

Skill that would be of benefit:

Previous knowledge or experience as service desk operator  with field based engineers. Knowledge of H & S Accreditations CHAS/ Safe Contractor /ISO 9001 would be of benefit.

Benefits include:  Company Pension, 20 days annual holiday + all bank holidays, good remuneration salary in line with experience and onsite training.

To be considered please email your curriculum vitae to and put Recruitment in the subject line. Thank you for your interest in RS Refrigeration Services.

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Covid-19 Impact Readiness

To all our valued customers, we want to assure you that we have strong plans and processes in place to maintain the provision of our services during this challenging time.

RS Refrigeration Services Ltd is taking extra precautions to protect our staff, customers, partners and the wider community. Following the latest government guidelines, our engineers are keeping up with the highest hygiene standards, we will continue as usual on site; however, we have asked our engineers to exercise caution and social distancing.

All RS employees have been screened for recent travel (last 14 days or more) to any countries outside the UK.

We can confirm that no employee of RS currently displays any symptoms of the Coronavirus (COVID-19) and we will continue to monitor and update the accuracy of this statement.

We will continually monitor and assess the latest advice from all public health sources and will keep you updated on any further changes to our policies or operations as we learn more over the coming weeks.

We want to help ensure that wherever possible, your business can continue operating effectively and uninterrupted.

Please don’t hesitate to contact us if you need anything at all.


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